Join Our Chicago Team

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

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Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

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They have the basics down but are constantly on the look-out for new trends, micro-local offerings, and guests' evolving needs. The bartender is not just a beverage enthusiast, but also the host of the space. The bartenders will use their knowledge and expertise to make the bar look and function flawlessly. He or she builds relationships with others across the hotel (from housekeeping, to parking, to the Navigator, and beyond) and in the community, to anticipate and deliver on our guests' needs. This individual should be passionate about the guest service experience, but also have an eye for detail - from the money that moves through their hands, to the information they provide to guests, to the accuracy of their reports.

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